University of Florida Jacksonville Healthcare, Inc.

Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Customer Service Rep

at University of Florida Jacksonville Healthcare, Inc.

Posted: 7/12/2019
Job Status: Full Time
Job Reference #: 4241
Keywords: phone

Job Description

This position is for Orthopedics- North

Job Scope

Performs clerical functions required to service the needs of the patient, providers and organization.  Serves as a liaison between patients, nurses, physicians, and others.  Provides excellent customer service and greets patients entering the department/practice.

 

Essential Functions

1. Provides a standard of excellence as it relates to customer service for patients and other customers.

2. Maintains patient privacy.

3. Receives and directs telephone calls to the appropriate personnel.  Also makes phone contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

4. Maintains patient scheduling functions, and sets patient appointments through established guidelines.

5. Interviews and completes the registration process for patients utilizing the specific service. 

6. Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the medical treatment record and/or charge document.

7. Performs cashiering functions as it relates to co-payments or other patient payments/collections.  May perform routine clerical duties for the department.

8. Prepares and maintains all clerical aspects of the medical records through established guidelines.

9. Correctly utilizes all required electronic systems.

Temperament

Must be able to perform under stress when confronted with emergency, critical, or unusual situations.  Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility.  Required to make independent judgments without supervision.  Must be able to make generalizations, evaluations, or decisions based on sensory or judgmental criteria.  Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.  Requires the ability to work with people beyond giving and receiving instructions.

Skills

Must be able to perform under stress when confronted with emergency, critical, or unusual situations.  Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility.  Required to make independent judgments without supervision.  Must be able to make generalizations, evaluations, or decisions based on sensory or judgmental criteria.  Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.  Requires the ability to work with people beyond giving and receiving instructions.

Education & Certifications

High school diploma or GED equivalent required.  ICD-9 and CPT coding preferred.  Completion of a standard medical terminology course helpful, but not required.  CPR certification preferred.

UFJPI is an Equal Opportunity Institution