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Dealer Technical Support Specialist


Posted: 6/25/2019
Job Status: Full Time
Job Reference #: 242

Job Description

Due to a recent promotion, we have an opportunity for a Dealer Technical Support Specialist at our St. Augustine, FL location.  The position provides technical assistance, via telephone and written communications, to our Marine dealer network nationwide.

Specifically, this individual will provide prompt technical support, via Suzuki’s Techline, to Suzuki Marine technicians and dealers via telephone. Based on those calls, this person will create detailed Techline reports in our database, provide approved product repair recommendations, follow-up on recommendations, and close all Techline reports within 10 days of opening. This person is also responsible for shipping, tracking, and reporting on the effectiveness of countermeasure parts, testing and support of SDS software and diagnostic equipment, occasional travel with supplier engineers, assisting the SMAI legal department on special cases and assisting SMAI Customer Relations with special technical product questions.

Minimum Qualifications

Minimum five years’ experience as a technician at a dealership

Professional and polite telephone voice and effective communication skills

Strong analytical, reporting and organization skills

Strong technical writing skills

Basic to intermediate computer software skills including, but not limited to Microsoft Outlook, Word, Excel and Access


Preferred Qualifications

Suzuki marine products technical knowledge

Three years’ service management experience at a dealer level

Access or other database familiarity


Suzuki Motor of America, Inc. is an Equal Opportunity/Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender including sexual orientation and gender identity, national origin, disability, protected Veteran Status or any other characteristic protected by applicable federal, state or local law.