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Skilled Nursing Customer Service Program Director Job, Opis Riverwood Center, Full Time, Jacksonville, FL

at SigmaLink Rehab

Posted: 7/2/2019
Job Reference #: 13140

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Job Description

Opis is hiring a Customer Service Program Director at Opis Riverwood Center in Jacksonville, FL to work full time.

The ideal candidate for the Customer Service Program Director role is someone who is a caring and compassionate individual who is dedicated to making a positive impact on their customers, and who has a desire to learn and expand professionally in a supportive, collaborative environment. Opis provides competitive pay and benefits, including tuition reimbursement and 401K matching.

The Customer Service Program Director specific responsibilities with Opis include:

  • Assists in assuring a safe and sanitary environment for customers, team members and visitors
  • Greets visitors to the units, greets new admissions and initiates the process of admission on the unit
  • Completes reassurance calls for discharged customers
  • Makes rounds and evaluates activity programming and dining service
  • Verifies daily staffing and calls in replacement staff as necessary
  • Assures that the building is secure during the evening and night hours by checking doors and alarms according to center protocol
  • Puts customer service first: Ensures that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individual’s needs and rights

The Customer Service Program Director education and experience requirements are:

  • This position requires a college degree with business school course work.
  • Minimum of 4 years supervisory experience.
  • Must have advanced administrative ability

Opis Senior Services Group is focused on providing compassionate care, by passionate people. Located in the heart of Duval County, Florida, Opis Riverwood Center is dedicated to providing the highest quality care and quality of life to customers with widely varying needs, abilities, and limitations. Opis Riverwood Center is proud to be a Governor’s Gold Seal Award recipient (01/01/2019 – 12/31/2021); a 5-Star Center in the CMS Quality Rating System, and re-certified for the 2018 Silver AHCA/NCAL National Quality Award

Join the award-winning Opis Team now. Apply to become an Opis Riverwood Center Customer Service Program Director today. Go to to view all of our current shifts or call Erica at 904-999-4053. Mission Matters!

Job Location
Jacksonville, Florida, United States
Position Type