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Director Outcome Analytics in Jacksonville, Florida at One Call

at One Call

Posted: 6/10/2019
Job Status: Full Time
Job Reference #: J3Q5RN6GJKK0BNFFK5M

Job Description

Job Description

Director Outcome Analytics

Manages total spend analysis activities including penetration analysis, financial modeling, design, and simulation. Requires highest level understanding of One Call business systems, provider network, work comp regulatory landscape, pricing and industry requirements. Develops metrics on penetration performance and presents penetration growth opportunities to senior management and clients.  Creates and facilitates continuous process and quality improvement efforts

  • Provides leadership for total spend analysis team, including planning, coaching, recruitment, selection, performance development, and mentoring.

  • Balances competing revenue, sales and profit goals to forge strategies that serve long-term interests and penetration growth.

  • Updates total spend strategies for evolving penetration analysis, competitive capabilities and pricing intelligence, business objectives, cost trends, value proposition and client and consultant perspectives.

  • Oversee and develop distribution ready reports, analyses, and presentations on book of business as well as individual clients or departments. Work closely with Sales Team,  Provider Relations, Product Finance, Physician Services, Retro Team, NetSource and other internal and external stakeholders to meet client spend analysis needs

  • Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI

  • Communicates regularly with senior management to review opportunities, threats, and potential new strategies

  • Monitors staff performance, works with employees to implement goals and document progress.

  • Manages resources in a cost-effective, innovative manner while assisting subordinates in effective use of resources and tools including data visualization tools (e.g., Tableau).

  • Manages staff to ensure all duties are performed in an accurate and timely manner, reallocating workloads as necessary

  • Develops and implements department policies and procedures.

  • Troubleshoots issues that arise; handles escalated problems/questions from team.

  • Works with management to determine budgets and forecasts for department.

  • Plans and implements process improvement initiatives (e.g., ISO, Lean or Six Sigma) and best practice identification and implementation.

  • Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

  • Measures performance against process requirements.

  • Aligns improvement to performance shortfalls.

  • Provides consultation on the use of re-engineering techniques to improve process performance and product quality.

  • May deliver presentations and training courses including measurement, analysis, improvement and control.

  • Surveys and analyzes best practices for techniques and processes.

  • Communicates team progress.

  • Performs cost and benefit analyses.

  • Perform other related duties assigned as needed.


A Bachelor’s degree in Business Administration, Finance, Computer Science, Information Systems or the equivalent combination of education, training, and work experience. Masters preferred.


  • Requires strong management, organizational, team building, coaching and mentoring skills, including the ability to manage remote employees.

  • Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence

  • In-depth knowledge of One Call products and services and business operations

  • General knowledge of health care services and practices

  • Proficient in working with large-scale business data sets, fluent in scripting and rapid prototyping skills including knowledge in SAS, WEKA, SPSS, as well as C/C++/SQL, Perl or Java.

  • Proficient in data visualization tools (e.g., Tableau, Power BI)

  • Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations

  • Skill in productivity, planning, and workload management

  • Requires solid decision-making and problem solving skills

  • Requires the ability to establish and maintain effective working relationships and the ability to interact effectively with all levels of personnel and management across technical and business functions across One Call as well as client/partner organizations

  • Ability to identify, address and resolve employee related issues