Lowe's Home Improvement

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Dept Supervisor (FE,BE, Night)

at Lowe's Home Improvement

Posted: 6/26/2019
Job Status: Full Time
Job Reference #: 6330417
Keywords: manager, operations

Job Description

Title - DO NOT EDIT
Dept Supervisor (FE,BE, Night)

Department
LWS_STR_Back-End

Location #
1647

Job Description
Purpose of Role:
 
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Operations Department Supervisor, this means:
 
  • Removing barriers, addressing inefficiencies, and enabling staff to provide the best service.
  • Collaborating with front-end and back-end operations associates to ensure items are adequately stocked.
  • Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
 
The Operations Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. The Operations Department Supervisor impacts Lowe’s mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the front-end or back-end of the store, facilitating the store’s ability to provide a superior customer shopping experience and maximize sales and profitability.
 
To be successful, the Operations Department Supervisor must collaborate and communicate with other Department Supervisors and ASMs to determine the most effective methods for meeting service, operations, and safety objectives. The individual in this role must continuously drive efficiencies and be able to teach others the skills needed to maintain effective store operations. It is important that this associate communicate upward to keep management informed of concerns, issues, recognitions, and morale.
 
The Operations Department Supervisor helps keep our store safe by conducting safety walks, reporting hazards, training and monitoring staff, and understanding all safety and lifting requirements. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).
 
Travel Requirements: This role does not regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
 
 

Responsibilities:
 
Team Leadership
  • Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department.
  • May participate in interviews and provide input into selection decisions for new associates in assigned area.
  • Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary.
  • Provides open and timely feedback and performance coaching to members of team, redirecting any problematic or ineffective behavior when necessary; partners with ASM when formal disciplinary action is needed.
  • Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities.
  • Empowers others to make decisions while providing guidance when necessary.
  • Provides recognition for accomplishing goals and demonstrating effective behaviors.
  • Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback.
  • Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR.
 
Operational Excellence
  • Empowers and coaches team to follow proper processes and achieve operational efficiencies to present department areas that are prepared and conducive to SMART customer service and sales.
  • Monitors and drives team to achievement of key operational performance metrics.
  • Identifies any barriers to operational processes or the customer experience and communicates those barriers and implements solutions in a timely manner.
  • Responds quickly and effectively to unexpected events (e.g. callouts/no-shows, unscheduled deliveries) by reprioritizing tasks.
  • Monitors the use of store power equipment, ensuring that it operated safely at all times and addressing any violations with associates.
  • Maintains a focus on safety, security and shrink prevention by ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity.
  • Conducts daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.
 
Responsibilities Specific to the Back-End and Night Operations Department Supervisor
  • Oversees and drives efficiencies in back-end operational activities (e.g., receiving and stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging, etc.).
  • Ensures that back-end operations do not impact the customer or the customer’s ability to shop the store (e.g., the floor is clear, items are stocked).
  • Drives completion of activities that ensure efficient disbursement of product from receiving to sales departments such that shelves and top stock are consistently replenished (e.g., receiving/unloading of freight, stocking).
  • Ensures products are stocked and fronted according to planograms, moving top stock down when necessary, taking note of areas where merchandise is low, and keeps aisles clear and neat
  • Drives the completion of activities that support an efficient and safe delivery process (e.g., pick and stage product for delivery).
  • The Department Supervisor Night Operations is responsible for these activities during the overnight shift during which this manager is often the only key carrying manager in the building. In addition to the above responsibilities, this individual is held accountable for other duties as assigned.
 
Manager-on-Duty (MOD)
  • Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency.
  • Walks the store, observing customer/associate interaction and providing in-the-moment coaching.
  • Ensures associates are equipped and prepared to deliver quality sales and service.
  • Ensures Specialty and Pro areas are properly staffed for customer traffic, engaging with customers, and driving sales.
  • Shifts associates to areas of high customer traffic or department hotspots as needed.
  • Manages associate response to call buttons.
  • Validates that aisles remain clean, safe and free of clutter.
  • Hands off shift observations in-person to the next MOD.
  • Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders.
 
Required Education/Experience:
 
Required Minimum Qualifications:
  • High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
  • Experience providing direction or supervision to teams (with or without direct report responsibility).
  • Experience supporting or participating in the process of training, mentoring and developing associates.
  • Experience working cross-functionally.
  • Strong working knowledge of Microsoft Office.
  • Ability to obtain sales related licensure or registration as may be required by law.


Job ID
1615069BR

Employment Type I
Regular

Line of Business
Store

Job Category
Store Operations

District
LWS_USA_Market - 1249

Employment Type II
Full time

Job Posting Title
Dept Supervisor (FE,BE, Night)

Zip Code
32034-6927

Location Name
Fernandina Beach, FL

EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Location Address
474283 East Sr 200

City
Fernandina Beach

State
Florida