Hospice of Marion County
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Clinical Manager (RN) - Legacy House
at Hospice of Marion County
Responsible to the Director of Clinical Programs for the day-to-day management of staff and coordination of the care of each patient/family admitted to a Hospice of Marion County, Inc. facility.
ESSENTIAL JOB RESPONSIBILITIES:
Include the following. Other duties may be assigned.
•Facilitates the coordination of patient's plan of care.
•Facilitates IDT communications and cohesiveness, ensuring a smooth transition and continuity of care throughout each shift of daily care.
•Evaluates and educates staff in assessment and Hospice philosophy in accordance with the policies and procedures of Hospice.
•Supervises and facilitates problem resolution of patient/family care and team functions.
•Conducts monthly staff meetings.
•Provides guidance, support and supervision to team members and program personnel.
•Ensures that comprehensive IDT services are available and are appropriately utilized according to the patient/family plan of care.
•Monitors the use of ancillary services in the course of the patient/family plan of care.
•Acts as a liaison between all levels of patient/family care, all patient/family care programs and the professional community.
•Develops and submits to the Director of Clinical Programs a comprehensive staffing pattern that ensures and maintains appropriate staffing for the facilities.
•Adheres to professional standards of practice for nursing.
•Communicates with the Human Resources Department regarding anticipated staffing needs and participates in application review and interview process of applicants to determine their qualifications for the available positions.
•Ensures consistent 24 hour staffing of the facilities consistent with the budgeted standards, licensure, and Medicare mandates.
•Participates in a rotating schedule for weekends and holiday’s on-call coverage to ensure appropriate staffing and supervision at houses.
•With the Director of Clinical Programs, recruits, interviews, and recommends for the employment of facility staff.
•Receives and recommends for approval/denial all requests for sick, vacation and other time off from the work place of the facility staff.
•Responsible for the completion of an annual performance evaluation for each facility team member.
•Provides for the ongoing training of new staff members.
•Recommends and cooperates with the Director of Clinical Programs, and Education Staff for all in-service opportunities for team members, orientation of new employees and public relations activities as assigned.
•Assists the Director of Clinical Programs in the ongoing evaluation and effectiveness of existing and planned patient/family care programs.
•Collaborates with the Director of Quality Improvement to integrate Quality Improvement Activities.
•Responsible to the Director of Clinical Programs for compliance with all state, federal regulations and requirements, the Joint Commission Accreditation Home Care standards and current policies and procedures of HMC.
•Cooperates with the other community agencies to promote and coordinate services for the continuing of care for all patient/family units.
•Is available to the Director of Clinical Programs for special assignments and projects.
•Maintains safe environment of staff to include facilitation in the utilization of universal precautions.
•Adjusts hours to improve communication with evening and night shifts.
•Oversees housekeeping department, maintenance needs, cooking/meal planning.
•Monitors supplies for medical, housekeeping, groceries, and personal needs of patients.
•Maintains records of warranties on appliances, carpet, and alarm system.
•Maintains current knowledge of Medicare/Medicaid benefits, private insurance, supportive care, continuous care, general in-patient and routine care requirements.
LEADERSHIP SUCCESS FACTORS:
•Communication: Expresses thoughts and ideas clearly. Adapts communication style to fit audience.
•Initiative: Originates action to achieve goals.
•Management Identification: Identifies with and accepts the challenges and responsibilities of management.
•Judgment: Makes realistic decisions, anticipates problems, and develops alternate solutions.
•Planning, Organizing and Controlling: Establishes course of action for self and others to accomplish goals; plans proper assignments of personnel and appropriate allocation or resources. Monitors results.
•Leadership: Uses appropriate interpersonal styles and methods in guiding others toward task accomplishment.
•Work Standards: Sets high goals and standards of performance for self and others. Compels others to perform to their highest abilities.
•Tolerance for Stress: Maintains stability of performance under pressure and/or opposition.
•Innovativeness: Generates and/or recognizes creative solutions in work related situations.
•Delegation: Allocates responsibilities effectively and appropriately.
•Performance Evaluation: Consistently and accurately evaluates performance of each team member formally at end of 90 Day Introductory Period and annually, ensuring that evaluations are completed and submitted on time 100% of the time. Provides ongoing feedback and ensure each team member has the tools and resources to exceed performance expectations.
•Staff Development: Continually develops skills and competencies of team members.
•Organizational Sensitivity: Perceives the impact and implications of decisions on the organization.
•Ethics: Models the highest standards of conduct and ethical behavior; adopt a strong position against fraud, abuse, or harassment toward patients, families, employees and volunteers.
•Regulatory Compliance: Educates and monitors team members about their own and the organization’s responsibilities.
STRATEGIC PLAN RESPONSIBILITIES FOR ALL EMPLOYEES:
•Participates proactively in improving performance at the individual, departmental and corporate levels.
•Actively sets goals related to the Strategic Challenges and is accountable for meeting goals at annual evaluation.
•Reports to work and meetings at expected times, prepared to work, and adheres to scheduled hours.
•Utilizes work time effectively and completes quality work in prescribed time using appropriate time management skills and resources.
•Provides superior customer service to all internal and external customers.
•Cooperates and functions as a team member within the organization.
•Exhibits flexibility and demonstrates dependability within the organization.
•Demonstrates courtesy and respect when dealing with fellow staff members, volunteers, and customers.
•Demonstrates willingness to accept responsibility and accountability in assigned duties.
•Demonstrates ability to perform in job under stressful situations.
•Exhibits exceptional communications skills.
•Complies with policies, procedures and standard practices.
•Represents Hospice of Marion County, Inc. professionally at all times through positive customer interactions, exceptional written and verbal communications and appropriate business attire/ personal appearance.
•Complies with all Federal, State, and local government regulations, maintaining a strong position against fraud and abuse.
•Adheres to all safety and security policies.
•Maintains the confidentiality of patients, families, colleagues, customers, and other sensitive situations and adheres to all HIPAA policies.
•Uses resources in a fiscally responsible manner.
•Promotes Hospice of Marion County, Inc. through participation in community and professional organizations.
•Shares expertise with co-workers both formally and informally.
•Understands, adheres to and promotes the Hospice Mission, Vision, and Values.
•Participates in orienting new employees, volunteers and students.
•Meets or exceeds Quality Improvement Standards and Standards of Excellence in all areas of practice.
•Remains in the service area during emergencies, and as appropriate and/or as schedules, to work up to, during and after the emergency to assist in providing quality care to patients; clients of Hospice of Marion County, Inc. If you reside in a mandatory evacuation area and so must evacuate, or if there are any special family needs that need to be accommodated, management must be notified.
•Registered Nurse with a license issued by the Florida Board of Nursing. Bachelor Degree in Nursing preferred.
•Minimum of (3) three years clinical nursing experience; Leadership experience and at least (1) one year hospice experience preferred.
•CPR Certification required.
•Demonstrated ability to multi-task, handling caseload, stressful situations, and providing caring, compassionate, customer service throughout.
•Must have a Valid Florida Drivers License and maintain current auto insurance coverage.
•Ability to operate a facsimile, copy machines, computers and other common office machines, with working knowledge of MS Word, Outlook, Excel and other software appropriate to position.
•Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations, as well as documents such as safety rules, operating and maintenance instructions, and procedure manuals
PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; walk; use hands to finger, handle, or feel objects, tools, or controls; stand and reach with hands and arms; to talk and hear. The employee is occasionally required to stoop, kneel, or crouch.
•The employee must frequently lift up to 50 pounds and occasionally lift and/or move a bed bound patient who is unable to assist with his/her own care, using the appropriate equipment and/or techniques; weight may vary 10-250 pounds.
•Physical ability to access any home, hospital, Nursing Home, Doctor’s Office, or Assisted Living Facility.
•Ability to communicate with customers and provide feedback.
•Frequent mobility in and out of offices and buildings.
•Frequent use of hands and arms to reach, lift, carry and move objects.
•Specific vision abilities required by this job include close vision, distance vision, and color vision.
•Possible contact with communicable diseases.
•Noise level in the work environment is usually moderate.