FIS Global

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Technical Support Analyst

at FIS Global

Posted: 6/13/2019
Job Status: Contract/Temporary,Seasonal
Job Reference #: J3M2586W4Y22QWQDB8W
Keywords: technology, computer

Job Description


Temporary - 4 month Opportunity

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

FIS is the world’s largest global provider dedicated to banking and payments technologies. You will be joining an existing team of Fraud Support Associates based within our Birmingham Office. Our team is fast-paced, friendly, diverse and always determined to provide the best possible solutions to clients and customers.

What you will be doing:

  • To provide Desktop Support and basic Network\Telephony Administration

Key Accountabilities:

  • Provide support to local and remote users via on-site, phone, or email.
  • Troubleshoot user problems with software, hardware, or workstation network connectivity including imaging PCs, installing/upgrading software.
  • Provide recommendations on methods to improve desktop support.
  • Work with vendors on repair and maintenance of PC hardware and software.
  • Provide 1st level support and troubleshooting for network services issues.
  • Assist in network connectivity for installs, adds, moves and changes.
  • Act as a liaison between users and internal support groups.
  • Assist in the deployment, add, changes, or moves of computer hardware and software.
  • Participate in projects, as assigned by Desktop Services management.
  • Test compatibility and interoperability of company applications with current and future O/S platforms, configurations, and network architecture.
  • Update and close calls in incident tracking system
  • Escalate problems to appropriate teams, as required.
  • Provides asset management for hardware and license management for software

What you bring:

  • Customer Service skills
  • I.T / Computing degree or qualification

Please note:

  • We welcome applications from recent graduates looking to gain some experience within a Desktop Support environment

What we offer you:

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A competitive salary
  • A variety of career development tools, resources and opportunities
  • A work environment built on collaboration, flexibility and respect

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.


FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

FIS™ is the world’s largest global provider dedicated to banking and payments technologies. With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 110 countries. Headquartered in Jacksonville, Fla., FIS employs more than 39,000 people worldwide and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions.

Join us as we redefine secure financial technology on a global level. We’re proud to be a Fortune 500 company and the world leader in the global financial technology industry. Greatness doesn’t just happen. It takes innovation, investment and a commitment to being the best at what you do. That’s why, at FIS™, we offer more than jobs with benefits. We offer the opportunity to realize your potential, push your limits and make real contributions to the financial technology industry and the world. If you share our spirit of excellence and achievement, you’re the type of person we want working beside us. We’re an equal opportunity employer offering competitive salaries and terrific benefits in energetic work environments.

Talent, if you have it, we want it. Join the FIS Global Talent Network today!

What is a Talent Network?