FIS Global

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Systems Operations Analyst Senior

at FIS Global

Posted: 6/1/2019
Job Status: Full Time
Job Reference #: J3M1BD73WX862SVF0F2
Keywords: medical

Job Description

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

You will be joining the team focusing on ATM Managed Services which carries out monitoring, incident management, cash management, predictive services, analytics and tooling.

What you will be doing

In this role, you will be reporting to the Service Delivery Manager.  You will provide level 1 and level 2 support for client-facing systems and applications including mainframes, Tandems, switches, networks, processor links, ATM’s, servers- windows, UNIX, Linux and internet applications.

 

  • You will perform monitoring and operational management functions for associated hardware and software within 24x7 processing environment. 
  • You will follow new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
  • You will drive issue resolution by making critical decisions that may impact multiple clients’ processing.
  • You will follow escalation procedures when appropriate to resolve errors in a timely manner. 
  • Other related duties assigned as needed. 

What you bring:

  • 3-7 years’ experience as a Systems Operations analyst of ATM operations in a banking or financial technology company.
  • Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments.
  •  Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.
  • Demonstrated knowledge of FIS products and services or similar products/services, financial services industry and mainframe and/or open systems operating systems.  
  • Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution.



What we offer you

  • A competitive salary and benefits.
  • Attractive benefits including private medical cover, dental cover, and travel insurance.
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
  • A modern, international work environment and a dedicated and motivated team.
  • The chance to work on some of the most challenging, relevant issues in financial services & technology.

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

 

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

FIS™ is the world’s largest global provider dedicated to banking and payments technologies. With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 110 countries. Headquartered in Jacksonville, Fla., FIS employs more than 39,000 people worldwide and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions.

Join us as we redefine secure financial technology on a global level. We’re proud to be a Fortune 500 company and the world leader in the global financial technology industry. Greatness doesn’t just happen. It takes innovation, investment and a commitment to being the best at what you do. That’s why, at FIS™, we offer more than jobs with benefits. We offer the opportunity to realize your potential, push your limits and make real contributions to the financial technology industry and the world. If you share our spirit of excellence and achievement, you’re the type of person we want working beside us. We’re an equal opportunity employer offering competitive salaries and terrific benefits in energetic work environments.

Talent, if you have it, we want it. Join the FIS Global Talent Network today!

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