FIS Global

Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Sr. Technical Support Analyst

at FIS Global

Posted: 6/4/2019
Job Status: Full Time
Job Reference #: J3T5ZQ6QQS2PJWTNH8B

Job Description

  • Employee Type: Full-Time
  • Location: Ariana, Ariana
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 5/29/2019
.

Position Responsibilities:

Perform all common operations needed to start applications under procedures: monitoring, audits the morning checks
Identify incidents and implement a first-level resolution or escalate them in accordance with pre-defined procedures
Follow the recurring incidents (problems) and implement all actions to resolve them
Execute service requests from client representatives (CSE, SDE, SDM): installation, change management
Act as second level support to help on client issues escalated internally by the Service Desk.

Position Requirements:

Experience in developing or managing trading/financial services technology including trading systems applications, trade feeds, trade flow life cycle, etc.
Financial markets and front-office business knowledge
The ability to work effectively within local and distributed teams
Excellent technical diagnostic and analytic skills with proven problem solving experience
The ability to multi-task and work well under pressure, providing timely and accurate solutions to numerous clients’ needs
UNIX & Network understanding such as FTP, SSH, TCP/IP
Solid understanding of the FIX protocol & XML
Shift work required including weekend and public holidays

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

 

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

FIS™ is the world’s largest global provider dedicated to banking and payments technologies. With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 110 countries. Headquartered in Jacksonville, Fla., FIS employs more than 39,000 people worldwide and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions.

Join us as we redefine secure financial technology on a global level. We’re proud to be a Fortune 500 company and the world leader in the global financial technology industry. Greatness doesn’t just happen. It takes innovation, investment and a commitment to being the best at what you do. That’s why, at FIS™, we offer more than jobs with benefits. We offer the opportunity to realize your potential, push your limits and make real contributions to the financial technology industry and the world. If you share our spirit of excellence and achievement, you’re the type of person we want working beside us. We’re an equal opportunity employer offering competitive salaries and terrific benefits in energetic work environments.

Talent, if you have it, we want it. Join the FIS Global Talent Network today!

What is a Talent Network?