FIS Global

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Senior Product Support Representative (VB, MS SQL)

at FIS Global

Posted: 6/11/2019
Job Status: Full Time
Job Reference #: J3N46278LJ32P574MV5
Keywords: software

Job Description


Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS asset management solutions help institutional investors, hedge funds, private equity firms, fund administrators and securities transfer agents improve both investment decision-making and operational efficiency, while managing risk and increasing transparency. FIS's solutions support every stage of the investment process, from research and portfolio management, to valuation, risk management, compliance, investment, accounting, transfer agency and client reporting

What you will be doing

In this role, you will report to the Head of Client Services, APAC. You will be part of a team of 6 to run BAU support and maintain FIS software for our client. This role will involve providing application and technical support and to deliver external and internal training on a regular basis.

  • Ensure successful completion of day-to-day batch for both Ambit Liability Management and MR from its mainframe jobs through its ETL jobs until the end of Ambit Focus internal tasks.

  • Respond to production incidents and resolve them within the allocated SLA time which varies on the incident classification.

  • Responsible for the progression of incident tickets assigned to ALM through task delegation to multiple third-party support groups, approval requests and follow-ups, execution support and ticket update until the it is closed.

  • Responsible for several maintenance tasks that are done regularly to prevent issues in day-to-day operations.

  • Responsible for the turnover of his work through change requests and must oversee/support progression until successful implementation is confirmed.

  • Support project-related activities such as, but not limited to, impact analysis, GAP Analysis, SI testing, UA testing, issue investigation, data extraction etc.

What you bring:
  • Must know SQL, Visual Basic, C#, DOS commands, basic Cobol
  • Must be familiar with (or willing to learn) Windows 2008 Operating system

  • Must be familiar with (or willing to learn) Visual Studio 2008-Business Intelligence Development Studio

  • Must be willing to learn basic ZENA scheduler operations

  • Must be willing to learn basic JCL, COBOL and DFSort

  • Must be willing to learn basic CA7 scheduler operations

  • Must be willing to learn basic functionalities of Ambit Focus application

What we offer you
• Competitive salary and excellent bonus potential (upon entering a full sales executive role)

• Attractive benefits including private medical cover, dental cover, and travel insurance

• Training across core financial, sales and FIS solutions

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A modern, international work environment and a dedicated and motivated team

• A competitive salary and benefit

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.


FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

FIS™ is the world’s largest global provider dedicated to banking and payments technologies. With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 110 countries. Headquartered in Jacksonville, Fla., FIS employs more than 39,000 people worldwide and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions.

Join us as we redefine secure financial technology on a global level. We’re proud to be a Fortune 500 company and the world leader in the global financial technology industry. Greatness doesn’t just happen. It takes innovation, investment and a commitment to being the best at what you do. That’s why, at FIS™, we offer more than jobs with benefits. We offer the opportunity to realize your potential, push your limits and make real contributions to the financial technology industry and the world. If you share our spirit of excellence and achievement, you’re the type of person we want working beside us. We’re an equal opportunity employer offering competitive salaries and terrific benefits in energetic work environments.

Talent, if you have it, we want it. Join the FIS Global Talent Network today!

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