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at FIS Global
GENERAL DUTIES & RESPONSIBILITIES• Meets commitments and provides excellent customer service at all times with internal and external clients.• Provides status reports (written and/or verbal) that are detailed to tasks and difficulties encountered – enables managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted.• Ensures issues resulting in customer outage is escalated appropriately through TSG management.• Assists application groups with design development that meet current and future business requirements:- Participates in logical design process of strategic projects and responsible for the physical design/implementation.- Provides specific direction on infrastructure design to support applications.- Participates as a member of development support team on projects.- Follows and meets project timelines and deadlines.• Provides maintenance of physical database:- Creates physical database objectives following established standards and processes employed by database team.- Enforces database standards and follows up on inconsistencies.- Performs routine reviews of databases and systems to ensure acceptable levels of performance.o Reports problem performance areas and recommendations for improvement.o Follows up on recommendations and actively pushes for implementation as appropriate.- Understands and applies database concepts such as database definitions, parameters, database component placement, reorganization, access methods and security definitions.- Works with capacity planning, operations, application developers and other TSG teams on database performance and access issues.• Provides 24/7 support of production database environments.• As primary administrator, provides on call support as needed for on-call issues with database environments and provides follow up and permanent resolution for reoccurring issues.• Implements backup/recovery procedures to protect integrity of data in database environment.• Actively manages backups along with other database administrators to ensure processes are successful and we can recover as a result.• If necessary, participates in recovery of databases and assists with disaster recovery testing and documentation.• Other related duties assigned as needed.EDUCATION REQUIREMENTSBachelor’s degree or the equivalent combination of education, training, or work experience.GENERAL KNOWLEDGE, SKILLS & ABILITIES• Experience in project management methodologies is desired including ability to estimate, plan, manage and communicate activities/deliverables of a mid-size project plan, i.e., a plan that affects a single system or product family and uses multiple resources• Working knowledge of at least one database management system or a proven ability to learn new technologies and use that knowledge effectively• Effective communication and team skills with an ability to cooperate, present to and participate with peers/team members• Basic knowledge of operating systems and systems administration concepts• Personal commitment to stay current with latest technology concepts• Good problem solving, analytical and critical thinking skills• Identifies and resolves less clearly defined problems using established procedures and/or protocols as guidelines.FIS JOB LEVEL DESCRIPTIONCareer level professional role requiring moderate skills with a high level of proficiency. Demonstrated competency of the Database Administrator I role is required. Works independently with only administrative supervision, displaying independent judgment with the ability to overcome moderate obstacles and recognize early when issues should be escalated or a senior peer needs to be consulted. Consults senior peers on projects with the goal of continually building knowledge/experience while minimizing any risk to projects. Provides communication on issues or complex information to a wider audience after consultation with management or senior peers. Contributes to the development, documentation and implementation of database standards or guidelines.
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here
For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability
FIS™ is the world’s largest global provider dedicated to banking and payments technologies. With a long history deeply rooted in the financial services sector, FIS serves more than 14,000 institutions in over 110 countries. Headquartered in Jacksonville, Fla., FIS employs more than 39,000 people worldwide and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions.
Join us as we redefine secure financial technology on a global level. We’re proud to be a Fortune 500 company and the world leader in the global financial technology industry. Greatness doesn’t just happen. It takes innovation, investment and a commitment to being the best at what you do. That’s why, at FIS™, we offer more than jobs with benefits. We offer the opportunity to realize your potential, push your limits and make real contributions to the financial technology industry and the world. If you share our spirit of excellence and achievement, you’re the type of person we want working beside us. We’re an equal opportunity employer offering competitive salaries and terrific benefits in energetic work environments.
Talent, if you have it, we want it. Join the FIS Global Talent Network today!
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