CVS Health

Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Resource Planning Consultant

at CVS Health

Posted: 6/7/2019
Job Reference #: 981709BR

Job Description

Job Title :
Resource Planning Consultant
Job ID :
Location :
Category :
Customer Service
Description :
Job Description
Responsible for forecasting at a strategic and short term level in a multi-site environment to ensure an efficient workload and workforce balance while supporting the organization's’ vision, mission and customer access strategies. Facilitate weekly meeting with business partners to review and strategize for staffing deficits and overages. Ensure the Workforce Management (WFM) Platform utilized for forecasting is maintained to support the overall forecast and business direction. Forecasts for client level strategies. Provide projections for RFPs and budget requirements. Provide requirements for shift bids, holidays and other ad hoc requests. Provide hiring projection and guidance. Other duties and responsibilities as assigned.

Required Qualifications
2+ years’ experience scheduling, forecasting or workload capacity analysis
1+ years of Microsoft Excel experience
1+ years of Aviant and Aspect experience

Preferred Qualifications
-Previous experience in using statistics, and report development and design to forecast successful business outcomes is required.
-Intermediate utilization of workforce management tools & data analysis tools, telecommunications tools, contact routing and workload delivery systems.
-Intermediate Excel skills, Advanced skills preferred.
-Effective communication skills with varying levels of leadership.

High School diploma or GED required.
College BA/BS Degree preferred

Business Overview
It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!