Ameris Bank

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Customer Care Specialist

at Ameris Bank

Posted: 8/21/2019
Job Reference #: *44A1A6B6D8F303AE
Categories: Customer Service
Keywords: customer

Job Description

Requisition Number
19-0349

Post Date
7/16/2019

Title
Customer Care Specialist

City
Jacksonville

State
FL

Description

CALL CENTER REPRESENTATIVE

We want to fill this position with a qualified applicant who would like to have a long term, rewarding career with our bank.

Ameris Bank will be a high-performing community bank providing an exceptional customer experience with well trained, empowered employees. Applicants must be able to demonstrate our core values of:

Integrity, Respect, Teamwork, Honesty and High Standards.

Summary Job Description:

A Call Center Representative provides assistance to individual or corporate customers in opening new accounts or selling and cross-selling bank products and services. Responsibilities include answering telephone calls regarding customer account information, inquiries, problems, concerns, and general questions. Also responsible for transfers via phone, stop payment requests and statement requests. The applicant should be service-oriented, professional, friendly, and enjoy our fast-paced atmosphere.

May be required to work weekends and/or extended hours. Regular, reliable attendance is critical.

Qualifications

Required Skills/Experience

· Excellent interpersonal and communication skills

· Good organizational skills, with the ability to multi-task efficiently

· Good attention to detail

· Proven ability to problem solve and handle a wide range of decision making

· Demonstrable commitment to quality customer service

Desired Skills/Assets

· Previous banking experience

· Call center experience

A High School diploma or GED is required.